Privacy Policy
 

Delta Counselling recognizes that respecting user privacy over the Internet is of utmost importance. This privacy statement is designed to provide information about the privacy and data collection practices for the site: DeltaCounselling.com. The Site is operated by Delta Counselling.

If you have questions or concerns regarding this statement, you should first contact our site coordinator at support@DeltaCounselling.com or by postal mail to:

Delta Counselling
2 -5666 12th Ave.
Tsawwassen, BC
V4L 1C4

Identifying Information. In general, you can visit the Site without telling us who you are or providing any information about yourself. In some areas of the Site, we ask you to provide information that will enable us to process an order, offer services that require registration, assist you with technical support issues or to follow up with you. Generally, Delta Counselling requests identifying information when you:


In these instances, Delta Counselling will ask for your name, address, e-mail address, phone number and other appropriate information needed to provide you with these services. In all instances, if you receive a newsletter or other mailing from us, you will always be able to "unsubscribe" to these mailings at any time.

What Delta Counselling Will Do With Your Information.

If you choose to give us personal information for any of the purposes above, this information is retained by Delta Counselling and will only be used by Delta Counselling to support your customer relationship with us. We will not add you to a mailing list, or newsletter without your registration for this service. We will only contact you if further information is required from you to complete a service.

What Others May Do With Your Information. 

Delta Counselling does not share, rent, or sell any personally identifying information provided through our Site (such as your name or email address) to any outside organization for use in its marketing or solicitations. From time to time Delta Counselling may use agents or contractors who will have access to your personal information to perform services for Delta Counselling (such as DATABASE MAINTENANCE, FURTHER EXAMPLES), however, they are required by us to keep the information confidential and may not use it for any purpose other than to carry out the services for Delta Counselling. In addition, Delta Counselling may also share aggregate information about its customers and its web site visitors to advertisers, business partners, and other third parties. For example, we might share that our users are x percent PCs users and y percent Macintosh users. None of this information, however, will contain personal, identifying information about our users.

Third Party Links

DeltaCounselling.com does provide links to other sites. Other Internet sites and services have separate privacy and data collection practices. Once you leave DeltaCounselling.com, Delta Counselling cannot control, and has no responsibility for, the privacy policies or data collection activities at another site.

Cookies

At times, we will use a feature on your web browser to send your computer a "cookie". We do not use cookies to retrieve any personal information from your computer. We only use cookies to learn ways to enhance our Sites, and to give you better, more personalized service while in our web site. You can reset your browser to refuse all cookies or indicate when a cookie is sent. However, some functions of the Sites will not function if you refuse cookies. These areas of our web site will have information posted about cookies, and when a cookie will be uploaded to your computer.

Children's Privacy Protection

Delta Counselling is sensitive to the heightened need to protect the privacy of children under the age of 13. The vast majority of the material on our web site is not intended for children and is not targeted to children under the age of 13. We do not knowingly collect data from children and, if we learn that we have received personal data from a child, we will remove this information from our database.

Counselling Confidentiality and Privacy

Everything discussed in counselling, and any personal information exchanged between you and the counsellor is confidential and protected.  This means that  your information will not be knowingly released to anyone else without your permission.  This confidentiality extends to all issues except those that the counsellor is required by law to report.  These exceptions include:

The counsellor works with a team, for your benefit and her own professional support and accountability.  Therefore, when you enter counselling with the counsellor, you are giving your permission for her to discuss information from your sessions with her supervisor and professional support group.  All matters of confidentiality and professional ethics will be respected in this process of supervision and accountability.  The limited information shared between team members is completely confidential between the people involved, will not be shared with others, and will be used only to enhance and improve the counselling process.

Where more than one counsellor works in a co-counselling/co-facilitating role for a group, any information shared in the group setting may be shared and discussed in confidence between the counsellors responsible for facilitating or moderating the group, for the benefit of the group and the group members, whether or not all counsellors are present for all group meetings.  The counsellors may also share limited information about the group as needed with their respective supervisors.  All matters of confidentiality and professional ethics will be respected in this process of professional consultation.  

When confidential information is exchanged between professionals, this will be shared only on a "need to know" basis.  In other words, only those who are entitled to the information by virtue of their involvement and role will receive the information, and then only as much as is needed in order to adequately fulfill their role in the counselling and support process.

Technological Privacy

Any information obtained or stored electronically is protected as much as possible from being accessed by those not entitled to it.  This is done through the use of secure communication, storage, and password protection.  No information is ever sold to anyone else, nor is any information used for any purpose, other than the purpose for which it is requested.

The counsellor insures that the information you transmit to her is kept secure and private on her end.  You are responsible for keeping any information you transmit or have access to secure on your own end.  The counsellor is not responsible for others discovering private information that you did not adequately store, erase, or transmit securely.

While we do take precautions to put security measures in place to insure that unauthorized persons are not intercepting or accessing electronic messages and information, please be aware that the internet is not an entirely secure environment.  Therefore, while we do our best to prevent it, there is a small possibility that some information may be accessed by people it is not intended for.  Be assured that we will not purposely allow personal information to be accessed electronically by unauthorized persons.

Instant messaging and email:  Information transmitted through the website forms remains secure, as it stays on the website, and then is transferred to the counsellor's storage system.  Regular email is transmitted across the internet, so is less secure, unless it is transmitted from secure email to secure email.  Instant messaging security varies from system to system.  The one that seems the most secure of common messaging systems is skype.  When you instant message, your communication is kept private between you and the person or persons you are chatting with, in conjunction with the privacy policies of the respective message system you are using.  Check those policies if you are unsure about communicating through a particular medium.  Your personal settings can also either keep your messages secure, or make them available to others.  It is your responsibility to make sure your settings are configured for the security level you want.

We take your privacy and safety very seriously.

Changes to this Policy

Delta Counselling may from time to time revise its privacy policy. You should therefore periodically visit this page, so you are aware of any such revisions. We will not, however, use your existing information in a manner not previously disclosed. You will be advised and have the opportunity to opt out of any new use of your information. 
Contacting Us. If you have any questions about our privacy policy and/or the practices of our web site, you can write to:

Delta Counselling
2 -5666 12th Ave.
Tsawwassen, BC
V4L 1C4

Credit Card Security

We know customers are concerned about credit card security. We use one of the worlds largest funds transfer agencies - PayPal. If you choose to use a PayPal account, your personal credit card information will not be given to Delta Counselling

This privacy policy is effective as of July 1st, 2011

© 2011 Delta Counselling , All rights reserved    |    Privacy Policy    |     Powered by Webnificent